Shipping Policy – Styliya.com

At Styliya.com, we aim to deliver your orders as quickly and efficiently as possible. Please read our shipping policy to understand how we process and deliver your orders.

Order Processing Time

• All orders are processed within 1–3 business days after payment confirmation.
• Orders are not processed or shipped on weekends or public holidays.

Shipping Time

• Ready Stock Items:

  • Inside Dhaka: 1–3 working days
  • Outside Dhaka: 2–5 working days

• Pre-Order Items: Delivered within 15–20 working days. After arrival in our stock:

  • Inside Dhaka: 1–3 working days
  • Outside Dhaka: 2–5 working days
• Pre-order items are sourced internationally (mainly from China), so delivery times may vary.

Shipping Delays

• Delivery may be delayed due to:
  • Customs clearance procedures
  • International shipping disruptions
  • Courier or logistics issues
  • Unforeseen circumstances beyond our control
• If delivery of a pre-order item exceeds 60 days, customers may request a refund as per our Refund Policy.

Shipping Charges

• Shipping charges are calculated at checkout based on your location and order size.
• Promotional free shipping offers may apply on selected products or campaigns.

Order Tracking

• Once your order is shipped, you will receive a tracking number via email or SMS (if applicable).
• You can use the tracking number to monitor your shipment status.

Delivery Policy

• Please ensure your shipping address and contact details are accurate.
• We are not responsible for delivery failures due to incorrect or incomplete address information.
• Customers must be available to receive the order at the time of delivery.

International Shipping

• Currently, we may offer limited international shipping depending on availability.
• Customers are responsible for any customs duties, taxes, or additional charges (if applicable).

Important Notes

• Delivery timelines are estimates and not guaranteed.
• Delays may occur due to international sourcing and customs clearance.
• By placing an order on Styliya.com, you agree to this Shipping Policy.

Return & Refund Policy – Styliya.com

At Styliya.com, we are committed to providing you with a smooth and satisfying shopping experience. Please read our Return & Refund Policy carefully before making a purchase.

Eligibility for Return

• Return requests must be made within 3 days of delivery.
• Items must be unused, unwashed, and in their original packaging with tags intact.
• Returns are only accepted for:
  • Damaged items
  • Defective products
  • Incorrect items received

Non-Returnable Items

• Innerwear or hygiene-sensitive products
• Personal care items (if applicable)
• Sale or clearance items
• Customized or made-to-order products
• Products purchased on pre-order basis (unless damaged, defective, or incorrect)

Pre-Order & International Sourcing Policy

• Some products are sourced internationally (mainly from China) and are sold on a pre-order basis.
• Estimated delivery time for pre-order items is 15–20 working days.
• Advance payment is required for all pre-order products.
• Delays may occur due to customs clearance, shipping disruptions, or supplier issues.
• If delivery exceeds 60 days, customers may request a full refund of the advance payment.

Return Process

• To initiate a return, contact our support team via website, email, or social media.
• Provide your order number along with clear photo or video evidence of the issue.
• Once approved, we will arrange a return pickup or provide a return address.
• Items sent back without prior approval may not be accepted.

Refund Policy

• Once your returned item is received and inspected, we will notify you of the approval status.
• If approved, refunds will be processed within 7–10 business days.
• Refunds will be issued via the original payment method or as store credit.
• In case of pre-order delays beyond 60 days, advance payment will be fully refunded upon request.

Important Notes

• Slight color or design variations may occur due to lighting, photography, or screen differences.
• Delivery timelines are estimates and may vary due to international sourcing.
• By placing an order, you agree to this Return & Refund Policy.